FAQ

• How much funding does the Foundation typically provide?

  Funding amounts vary based on project scope, impact, and feasibility.
• Can an organisation apply more than once?

  Yes, but priority is given to projects that align with our current funding focus.
• Are administrative costs covered by the grant?

  
  A reasonable portion of the budget may include administrative expenses, provided they are justified.
• How can I check the status of my application?

  You can track your application’s progress by logging into your account.
• Do I have to start every application from scratch?

  The short answer is no! You can copy a previous application. 

  • You start by submitting a new application:
    • Log in to the platform and go to the homepage
    • Go to the menu on the top and click on "Submit a new application"
    • Scroll down and click on the button "Continue with your application(s)".
    • Scroll down to click on "submit a new application"
  • You are now in Step 1 - Submit Basic Application. 
    • In the menu on the right, you see "Copy from existing project". Click on this link. 
    • This will allow you to choose what screens to copy. 
    • If you scroll below, you can also choose which project you want to copy the information from. 
    • Click on the button "copy and continue with the submission of the application" to copy the information to a new submission.

  Well done and good luck with your application. 
• I clicked on "Lost password" but I have never received an email with a link to create a password.

  3 possibilities :

  - The email address you entered doesn't match any of the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email was initially sent to you), then click on "Lost password" and enter the correct email address.

  - You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.

  - You haven't entered the correct email address when creating your account. Please contact the organisation for which you submitted, or you would like to submit, a request and ask them to replace the first email address with the correct email address.

  Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.
• I clicked on "Lost password" but when I click on the link received by email, an error message is displayed.

  If you have clicked more than once on "Lost password", only the last link received will be valid.
• I click on "next screen" in the form but I am stuck on the same page.

  If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.
• How can I read the first part of my project I submitted again?

  You can look over your project by :

  - opening the PDF you received in the confirmation of reception email after you submitted your first part.

  - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.
• I have invited a contributor to complete my project, how do I know that he/she has logged into the interface and completed the part?

  Once the person you invited will have completed her part and clicked on "validate and send", you will be immediately notified by email.
• When does the autosave apply ?

  • every 2 minutes

  • every 30 seconds after a data has been entered or a change has been made

  • after having entered a first answer and started replying to the second question

  • when clicking on “previous screen” or “next screen”

  • when clicking on another screen on the menu on the left hand side of the interface